Shipping Information
SHIPPING OPTIONS:
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Express Shipping (Australia Post - Express):
- Fastest option for urgent deliveries.
- Delivered via Australia Post Express Delivery service.
- Expedited dispatch included.
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Standard Shipping (Australia Post - Standard):
- Standard service with dispatch in 4-14 days.
- Orders are carefully hand-picked and packed.
- Tracking link provided via email after dispatch.
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Pickup/Click & Collect (Moorabbin, Vic):
- Usually ready within 24 hours, weekends excepted.
- Confirm via pickup-ready email before collection.
Fast Pass Subscription:
- Get immediate dispatch on all orders for $3.79/month.
- Applies to both Express and Standard Shipping options.
- Priority handling and packing.
IMPORTANT INFORMATION:
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Shipping Cost: Based on delivery time, cart weight, and distance from our warehouse in Moorabbin, Victoria. Unique quotes at each checkout. Each order has an included $2.50 handling charge in the fee.
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Authority to Leave: Default option; require a signature by leaving a comment during checkout.
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Holiday Cutoff Dates:
- Easter: Last Friday of March
- Halloween: Second Friday of October
- Thanksgiving: Second Thursday of November
- Christmas & NYE: Second Monday of December
- 4th of July: Third Wednesday of June
- Damaged and Missing Parcels: Contact us via chatbox or email at contact@usafoods.com.au with images or videos for review within 7 days of receipt.
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Best By Guarantee: Your order's best by dates are guaranteed on arrival, except for clearance items.
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Sales & Discounts: Limited to eligible orders, capped at 30kg, and subject to excess weight fees.
NOTES:
- Express Orders: Shipped via AusPost Express Service.
- Click & Collect Orders: Not picked on weekends. If ordered after Friday, may not be ready until Monday.
- USAFoods: Not responsible for gifts or time-sensitive deliveries. Shipping discounts may not apply to large, remote, or excessive-cost orders.
